FAQ

Your Questions Answered

We believe in clarity and transparency build confidence. Here's what you need to know about working with us — from design to full-on delivery.

What do you specialize in?

We design and engineer your products for manufacturing success. Whether you’re building a first-of-its-kind innovation or refining an existing design, We help you turn your ideas into production-ready solutions. We work across consumer products, medtech, life sciences, and advanced high-tech industries, balancing design precision with practical manufacturability. Want to know more about what we specialize in? Contact us anytime.

Do you only do work on very complex hi-tech products?

Not at all — and this is one of the things that sets us apart from the rest. Yes, we do work on complex, high-tech projects that push the limits of design and engineering, but we also take on simpler, commercial products — even designs that don’t include any “technology” at all. Whether you’re building an advanced innovation or a more straightforward product, your project gets the exact same level of focus and precision. We scale our expertise to meet the needs of your design, ensuring that every product, no matter how complex or simple, is built to perform and built to last. Let’s talk about where your idea fits — reach out any time to start the conversation.

What industries do you work with?

We work with companies across multiple sectors, including:

  • Consumer Products: Products designed smarter for your customers.
  • Innovative MedTech: Precision design for medical technology and devices.
  • Life Sciences: Functional, compliant solutions for scientific and health-related industries.
  • Advanced High-Tech Innovations: Pushing boundaries with products at the forefront of technology.

Whatever your field, we’re here to help you build it better. Want to know more about some of the clients we’ve worked with? Call or email us anytime at info@sheppid.com or call us at (647) 219-1780.

Why choose your firm over other product design firms?

Because your product deserves more than just another project number, we’re a lean, agile team — which means your project stays front and centre without getting buried under layers of process or lost in a large, bloated agency roster. You get direct access to the people actually designing and engineering your product, with fast communication, clear decision-making, and a hands-on approach from concept to production. But lean doesn’t mean limited. Our team has deep experience across complex, high-tech innovations and simpler commercial products alike. You get the full capability and expertise you need, without the slowdowns or red tape. We scale to your project’s demands, combining precision engineering, wise material choices, and manufacturing foresight to ensure your product is built to succeed and last. When you work with SHEPPiD, you get a true partner who treats your product like it’s our own and stays with you every step of the way. See how we can bring this approach to your project — reach out to us today.

Can you help if we already have a design?

Yes, we can come in at any stage you’re at. If you have an existing design, we can refine it, improve manufacturability, enhance sustainability, or help you resolve production challenges. Your project doesn’t have to start from scratch to benefit from our expertise. Tell us where you’re at in your process — and we’re ready to jump right in.

How early should we bring you into our project?

As a general rule of thumb, the earlier, the better. Getting us involved early means your design decisions will be smarter from day one — reducing costly changes later in development. From concept validation to materials selection and production strategy, we’ll help you design with manufacturing in mind right from the start. If you’re still in the early stages, now’s the perfect time to connect with us.

Do you help with material selection?

Absolutely. Choosing the right materials is critical to your product’s performance and sustainability. We help you explore eco-friendly materials, recycled options, and smart alternatives that align with your product goals and sustainability targets. It’s all part of building smarter, more responsible products. Let’s explore the right materials for your product — get in touch with us today.

Can you connect us with manufacturers?

Yes — and not just any manufacturers. We connect you with trusted, ethical manufacturing partners who can bring your product to life at scale while maintaining the quality and the responsibility you expect. We’ve built very strong relationships across many industries to make sure your production is efficient and reliable. Want us to introduce you to the right partners? Let’s have a chat.

Do you offer prototyping services?

Yes — prototyping is a core part of how we bring your ideas to life.

We build prototypes to test your design, validate functionality, and prepare for manufacturing. You’ll see your product come to life in real-world form long before it hits production. From appearance models to functional prototypes, we tailor our approach to your needs. If you’re ready to bring your idea off the screen and into your hands, reach out to our team today.

Can you help with regulatory or industry compliance?

Yes — especially for sectors where compliance is critical.

For industries like medtech and life sciences, we design with regulations and standards at the forefront from day one. We help you navigate requirements, prepare documentation, and ensure your design meets the necessary certifications for production and market launch. Let’s make sure your product clears every hurdle — contact us today to get started.

Do you provide support after the design is complete?

Yes — we don’t disappear after the design handoff. We support you through manufacturing, production scaling, and even post-launch improvements. Your success is tied to your product’s real-world performance; we’re here to see it through. From supplier coordination to production troubleshooting, we stay involved wherever and whenever you need us. Want to know more? We’re just a call or email away.

Do you offer free consultations?

Yes, we do. Our consultations are a chance to explore your ideas, discuss your goals, and offer honest insights to help you move forward. It’s a relaxed, open conversation where we’ll answer your questions and share our experience without obligation or pressure. Whether you’re just starting out or looking to refine an existing design, we’re here to help you gain clarity and direction. Get in touch with us today to book your no-charge consultation.

Still Have Questions?

If you didn’t see your question here, just ask. We’re here to give you clear answers and honest advice about building your product the right way.

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